AK
Ashleigh K

1 reviews | Active since Nov 2020

27 Nov 2020, 21:38

Terrible quality control for a supposedly premium product

I have now purchased pack after pack of your Dunhill Cortleigh Boost (green) after you took the original Dunhill menthol off shelves - every single pack has at least 5 or so cigarettes that don't have the boost bubble in it. Considering the price of your product (I have been loyal to your brand for 15 years) this is extremely poor on your part... I see that I am not the first person to report this. I would like some feedback regarding your quality control - I buy this product because it is supposed to be menthol...

0
Replies (3)
British American Tobacco SA
British American Tobacco SA's reply30 Nov 2020, 13:34
Official
Good day Ashleigh,

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. 
 
We are attending to your complaint and will respond shortly.
 
Kind regards,
 
Consumer Care 
AK
Ashleigh K's update03 Dec 2020, 17:36
Reviewer Update
Still awaiting feedback...
AK
Ashleigh K's update08 Dec 2020, 18:30
Reviewer Update
Your customer service is disgusting - you promised feedback and I have received none....