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1 reviews | Active since Jun 2017

05 Dec 2017, 23:50

Stuyvesant pulse maybe ****

For the last couple of weeks l I have been buying stuyvesant pulse. The one with the purple ball. After I broke the ball I was disappointed. No flavor just plain cigarette taste. Someone has to investigate this company. Lying to the clients. This is waste of money. Please be careful when buying stuyvesant pulse. Is there any other brand that is get genuine. Let me know. Disgraceful dissatisfied.

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Replies (2)
British American Tobacco SA
British American Tobacco SA's reply06 Dec 2017, 13:13
Official

Good day Trevor Samuel,

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.

We are attending to your complaint and will respond shortly.

Kind regards

Consumer Care

British American Tobacco SA
British American Tobacco SA's reply11 Dec 2017, 07:00
Official

Dear Mr. Trevor Samuel,

RE: No flavor experienced in Peter Stuyvesant Pulse

Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products.

The Peter Stuyvesant team would like to apologise for the frustration you have experienced with regards to your Peter Stuyvesant Pulse.

At Peter Stuyvesant, we pride ourselves on the quality of our products and as such please be assured that we have taken the required step to investigate this quality deviation in order to prevent it from happening again.

In the unfortunate event that you experience another issue with your Peter Stuyvesant product, please retain the faulty product in order to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone).

This will enable us to retrieve the faulty product from you and ensure that any quality issues are immediately addressed.

You can also make use of our Call Back Service by sending an SMS with your name to 47026 and we will call you back (this number is also located on the back of the pack, at the bottom).

Kind Regards,

Bianca Minshull