Stuyvesant Evolve Double Cool - Dissatisfactory Product

I am a frequent buyer of the Stuyvesant Evolve Double Cool and I have been giving you guys the benefit of the doubt but not anymore. With every packet of 20s I purchase, a number of cigarettes do not have the ball or it is flat and tasteless meaning I am wasting my money purchasing your product.

Very unhappy and dissatisfied customer! I expect to be compensated in some way as you have gained from my purchases yet I get extremely poor quality products in return.