JD
Jaun-Pierre Dawson

1 reviews | Active since Jul 2016

20 Jul 2016, 10:30

Stingy peter stuyvesant

<p>i paid R425 for a cartoon to find a packet where there seems to have been a machine fault and the cigarette was broken and forced into the packet, having to go through the inconvenience of sending them an sms and difficulty for them to pick up the packet since i am not at home and i dont have a set office place where they can come to because i do site work and my sites change often. it is really just a massive inconvenience considering everything you have to go through just to get 1 packet in return... it basically comes down to them getting back a faulty packet and not really compensating the client despite the cost of your cigarettes. well done you have lost a 10 year client with your stingy 1 packet.</p>

0
Replies (1)
British American Tobacco SA
British American Tobacco SA's reply20 Jul 2016, 12:43
Official

Good day Jean-Pierre,

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.

We are attending to your complaint and will respond shortly.

Fondest regards,

Consumer Care Supervisor