Statement and balance issue

I made payment June 28 I paid 800 and I never received my statement the actual balance on my statement was 12173.00 now it's still the same insurance must deduct from that money and I have requested to cancel it because its useless for me now who will assist me with deducting 800 from that 12thousand and reduce my balance this is nonsense I'm angry because that money I work for it and I will end up not making payments because the r unnecessary charges thy ****ing me off