1 reviews | Active since Jun 2017
Solid piece of bark/wood/tobacco in my cigarrette
<p>Hi There,</p> <p> </p> <p>I have often found large pieces of Tobacco in my stuyvesant cigarettes but this time i had to bring it to your attention, ive had to throw away mutiple stuyvesant cigarettes prior to this because of the same issue of having abnormally large pieces of unsmokable product in your cigarrete.</p> <p>This is ridiculous now because i am wasting a stupid amount of cigarettes and find myself having to pull large chunks out of my cigarettes, these shards have even shot out everywhere when lighting them and has even fallen onto my clothing which is now ruined.</p> <p> </p> <p>You need to have a serious look at this, cigarettes become a very costly item when you smoke everyday and to have this constant issue of chunks of solid tobacco in your cigarettes should be a major concern for you. i have pictures i can attach of my most recent unpleasant experience if you provide me with an email address.</p> <p> </p>
Good day
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Fondest regards
Good day
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Fondest regards
Dear Travis Vetter
RE: Peter Stuyvesant Blue Quality: large pieces of tobacco
Thank you for bringing the quality deviation on your Peter Stuyvesant Blue product to our attention. The Peter Stuyvesant team would like to apologise for the inconvenience that this issue has caused you.
Please be assured that we have taken the required steps with our production teams to address this quality deviation, to try and avoid the same quality defect from happening again.
In the unfortunate event that you experience another issue with your Peter Stuyvesant product, please retain the faulty product in order to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone).
This will enable us to retrieve the faulty product from you, to ensure that any quality issues are addressed immediately.
You can also make use of our Call Back Service by sending an SMS with your name to 47026 and we will call you back (this number is also located on the back of the pack, at the bottom).
Kind Regards,
Bianca Minshull
Peter Stuyvesant Brand Manager
Dear Travis Vetter
RE: Peter Stuyvesant Blue Quality: large pieces of tobacco
Thank you for bringing the quality deviation on your Peter Stuyvesant Blue product to our attention. The Peter Stuyvesant team would like to apologise for the inconvenience that this issue has caused you.
Please be assured that we have taken the required steps with our production teams to address this quality deviation, to try and avoid the same quality defect from happening again.
In the unfortunate event that you experience another issue with your Peter Stuyvesant product, please retain the faulty product in order to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone).
This will enable us to retrieve the faulty product from you, to ensure that any quality issues are addressed immediately.
You can also make use of our Call Back Service by sending an SMS with your name to 47026 and we will call you back (this number is also located on the back of the pack, at the bottom).
Kind Regards,
Bianca Minshull
Peter Stuyvesant Brand Manager