Smoking Worms.....

Would you like to smoke worms?

After purchasing a packet of Dunhill Evoque on the 23rd of May 2023 from local convenience store, and during the course of the day smoked 8 cigarettes from the packet, I took another from the box and realized something falling onto my desk, to my complete disbelief it was a WORM, I promptly scooped it up taking the cigarettes as well as the worm and placed it in to a zip lock bag, where after I contacted British American Tobacco SA. Firstly the operator who answered the call was absolutely nonchalant about what had happened, and then finally submitted a complaint on my behalf. a Couple of days later I received a call from a representative in response to the complaint who then asked me to send through pictures of what I had found in their product, I immediately did so, and was informed that I would be given a voucher to be able to replace the packet, which was great because I had spent R63.50 for one box of cigarettes, and was expecting at least that back, not hoping on a carton or some ridiculous comp, just what I had spent on their over priced cigarettes because the convenient store didn't have my brand that morning. a Day or so passed and I receive a voucher for checkers or shoprite, for R50.00, that I can only use on a dunhill product, I then asked the representative why it was only R50.00 and she stated that's what their products cost, not bearing in mind that I had kept my receipt from that morning as well and am some what aware of the cost of their brand at other stores, the fact is I am making a fuss about 13 rand because the pure fact that there was a WORM in the cigarettes and you couldn't even give me back what I had spent on it feels like a slap in the consumers face. I feel slightly cheated and wont make that mistake again. Thank you but no thank you, keep your R50.00...