jJ
jimmyp J

1 reviews | Active since Oct 2016

05 Jun 2017, 15:14

Rothmans, once great, now a waste of money

<p>I switched to Rothmans blue a couple of years back and was ecstatic to have found a brand that I enjoy. That was until it changed.</p> <p>On the box it states, and I quote: "we continue to deliver exceptional quality taste, without compromise." That is a lie as you have compromised.</p> <p>When the box was changed from blue to white, that's when my problems started.</p> <p>Firstly, half of the pack, literally about 10 of the filters will be squashed.</p> <p>The filters 'bust' often and there is often a gap between the actual filter and the orange paper that wraps it.</p> <p>The tobacco doesn't burn properly: sometimes burning too fast, sometimes too slow.</p> <p>Sometimes, when smoking, it is literally like inhaling air.</p> <p>Rothmans blue now sells for r36,50. It sucks to know that you get better quality cigarettes for under r28.</p> <p>I am sad to leave the brand that I once loved, the brand that I held with pride.</p>

0
Replies (2)
British American Tobacco SA
British American Tobacco SA's reply06 Jun 2017, 07:55
Official

Good day samil-purmeswar

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.

We will be in contact shortly to attend to your complaint.

Fondest regards

British American Tobacco SA
British American Tobacco SA's reply09 Jun 2017, 13:18
Official

Hi Samil,

Thank you for bringing your quality complaint to our attention. Firstly, I would like to apologize for the frustration that this issue has caused you. I also want to assure you that we are taking the necessary steps with our production teams to address the problem, as our quality promise is something that we take extremely serious. It is feedback from our loyal consumers that will ensure that we are able fulfill this promise every time.

Please be assured that I am personally working on this to resolve it.

In order to avoid the same situation next time, please ensure to retain the faulty product in order to log a formal quality complaint with our call centre and help us replace the faulty product legally.

We appreciate your loyalty to the Rothmans brand.

Thank you.