Rothmans
I purchased a packet of Rothmans to find one was broken. Not at all happy and this is not the first time. ********** 283
Good day Ryan Van Der Vendt,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Good day Ryan Van Der Vendt,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Dear Ryan Van Der Vendt,
RE: Unstuck Filter Plug
Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products.
The Rothmans team would like to sincerely apologies for the frustration you have experienced with regard to some of the cigarettes found in your Rothmans Special pack. Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Rothmans pride ourselves on the quality of our products.
In the unlikely event that you experience another issue with your Rothmans product, please retain the faulty product in order to log a formal quality complaint with our Customer Care line on *** (Standard VAS rates apply if phoning from a cell phone) and we will ensure the necessary steps are taken to address your concerns.
You can also make use of our Call Back Service by sending an SMS with your name to 38010 and we will call you back. Should you have any further queries, please do not hesitate to get in touch.
Regards,
Consumer Care
Dear Ryan Van Der Vendt,
RE: Unstuck Filter Plug
Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products.
The Rothmans team would like to sincerely apologies for the frustration you have experienced with regard to some of the cigarettes found in your Rothmans Special pack. Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Rothmans pride ourselves on the quality of our products.
In the unlikely event that you experience another issue with your Rothmans product, please retain the faulty product in order to log a formal quality complaint with our Customer Care line on *** (Standard VAS rates apply if phoning from a cell phone) and we will ensure the necessary steps are taken to address your concerns.
You can also make use of our Call Back Service by sending an SMS with your name to 38010 and we will call you back. Should you have any further queries, please do not hesitate to get in touch.
Regards,
Consumer Care