NP
Nesh P

1 reviews | Active since Aug 2016

16 Feb 2023, 15:11

Quality Downgrade

I have been smoking Stuyvesant Filter for the last 25 years.I purchase 2 Cartons a month.About a year or so ago I've been noticing that it doesn't burn well.Whenever I light it,the tip turns to a big ball of Charcoal which makes it very unsatisfying to smoke as I only end up smoking about half of it because the first half turns to Charcoal.It also makes a crackling sound while smoking it.Before it use to be like maybe 3 or 4 packs of the carton would do this.But now every pack has atleast 3 cigarettes that does it.Just last week I was smoking one and I realized that the 80% of the filer was totally Alot of my friends have moved to other brands and they advise that I do so too.Ive been a loyal customer for 25 years and refuse to smoke anything else.Even when it was banned...I was paying R1500 a carton just to have this brand.Now the quality is gone so terrible.Its a premium brand...its much more pricey than other brands...yet the quality is that of a cheap cigarette.Im wondering if I should support cheaper brands now.Because the main reason I purchase Stuyvesant is becuase I think I'm getting quality for the money I pay.

0
Replies (4)
British American Tobacco SA
British American Tobacco SA's reply27 Feb 2023, 06:52
Official
Good day Nesh,

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. 
 
We are attending to your complaint and will respond shortly. 
 
Kind regards, 
 
Consumer Care 
NP
Nesh P's update05 Apr 2023, 19:47
Reviewer Update
Still waiting for feedback?
Did I mention that even the filter separates from the cigarette.
Plus sometimes the tabbaco isn't packed proper.It loose inside and burns straight through.
If you wanna sell **** then bring your prices down.Im getting sick and tired of this poor quality and exhobitint prices
NP
Nesh P's update24 Jul 2023, 02:37
Reviewer Update
Still no response from this company
NP
Nesh P's update01 Aug 2023, 23:18
Reviewer Update
Wish there was an option to upload pics...because now the filters are melting while smoking their cigarette