CS
Cheryl S
1 reviews | Active since Nov 2010
25 May 2019, 12:56
Quality checks. Not?
The packaging on this almost got me to quit. The packaging was totally intertwined and had to tear box apart. Now I'm left with this. Surely there must be quality checks in place... Will try include photo
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Replies (2)
British American Tobacco SA's replyOfficial
27 May 2019, 08:44 Good day Cheryl,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
British American Tobacco SA's reply27 May 2019, 08:44
Official
Good day Cheryl,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
British American Tobacco SA's replyOfficial
29 May 2019, 10:52 Dear Cheryl Momen Thank you for taking the time to bring your quality deviation to our attention, you have assisted us in ensuring we provide only the best quality products. The Peter Stuyvesant team would like to apologize for the frustration you have experienced with regards to your Peter Stuyvesant Filter box lid being faulty. Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Peter Stuyvesant pride ourselves on the quality of our products. In the unfortunate event that you experience another issue with your Peter Stuyvesant product, please retain the faulty product in order to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone) or make use of our Call Back Service by sending an SMS with your name to 47026 and we will call you back. The 6-digit code can be found on the inside of the pack lid. This will enable us to retrieve the faulty product from you and ensure that any quality issues are immediately addressed. Kind Regards Neo Mutloatse Peter Stuyvesant Brand Manager
British American Tobacco SA's reply29 May 2019, 10:52
Official
Dear Cheryl Momen Thank you for taking the time to bring your quality deviation to our attention, you have assisted us in ensuring we provide only the best quality products. The Peter Stuyvesant team would like to apologize for the frustration you have experienced with regards to your Peter Stuyvesant Filter box lid being faulty. Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Peter Stuyvesant pride ourselves on the quality of our products. In the unfortunate event that you experience another issue with your Peter Stuyvesant product, please retain the faulty product in order to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone) or make use of our Call Back Service by sending an SMS with your name to 47026 and we will call you back. The 6-digit code can be found on the inside of the pack lid. This will enable us to retrieve the faulty product from you and ensure that any quality issues are immediately addressed. Kind Regards Neo Mutloatse Peter Stuyvesant Brand Manager