JN
Joeash N

1 reviews | Active since Aug 2018

22 Jul 2024, 17:57

****py customer service and defecteive stuyvesant packaging and cigarettes.

Almost a year ago or so I contacted the number on my Peter stuyvesant box to complain about defective packaging the guy answers and says manager is busy and will get them to call me back. Its been a year. Now i have a defective cigarette from another box. I dont expect to pay R50 and over for a pack and get these defects let alone this ********** customer service. Up your damn game, no wonder you guys are losing to black market cigarette companies.

0
Replies (2)
British American Tobacco SA
British American Tobacco SA's reply26 Jul 2024, 08:13
Official
Good day Joeash,

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. 

We are attending to your complaint and will respond shortly.
 
Kind regards,
 
Consumer Care 
JN
Joeash N's update02 Aug 2024, 16:31
Reviewer Update
Good day I did see a call from you guys please note that I am only available from tomorrow at 12pm onwards and from next Wednesday from 2pm onwards as I work on international time zones.