DG
Dheeran G
1 reviews | Active since Mar 2015
17 Mar 2015, 13:16
Poor quality of product
I bought a packet of Rothmans Mild 20 a few weeks ago and when i opened it i realized that 3 of the cigarettes had the filter paper that extended way past the white paper and was left hanging around (a pic has been taken). I have been smoking Rothmans brand for almost 20 years and I am very disappointed with this.... im actually considering a brand change.<br> <br> I was stuck in traffic for almost 2 hours and had my last few smokes left in the pack so i was forced to smoke 2 out of the 3 bad 1's.<br> <br> Please could you get back to me regarding this issue. I have 1 of the 3 smokes still with me.<br> <br> Regards,<br> Dheeran
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Replies (1)
British American Tobacco SA's replyOfficial
23 Mar 2015, 10:00Hello Dheeran Gowichan,
Thank you for bringing your quality complaint to our attention. Our Customer Service Centre has confirmed the reimbur*****t of the faulty pack.
The quality complaint that you logged goes a long way in helping us to identify and address these faults, so we thank you and apologise for any inconvenience caused.
Should you have any further comments, please make use of our Quality Call Back Service. SMS your name to 38010 and we will call you back (Standard VAS rates apply). Alternatively, you can contact us on the Rothmans Customer Care line on ***.
Kind Regards
Mariel Strating
Rothmans Brand Manager
Thank you for bringing your quality complaint to our attention. Our Customer Service Centre has confirmed the reimbur*****t of the faulty pack.
The quality complaint that you logged goes a long way in helping us to identify and address these faults, so we thank you and apologise for any inconvenience caused.
Should you have any further comments, please make use of our Quality Call Back Service. SMS your name to 38010 and we will call you back (Standard VAS rates apply). Alternatively, you can contact us on the Rothmans Customer Care line on ***.
Kind Regards
Mariel Strating
Rothmans Brand Manager
British American Tobacco SA's reply23 Mar 2015, 10:00
Official
Hello Dheeran Gowichan,
Thank you for bringing your quality complaint to our attention. Our Customer Service Centre has confirmed the reimbur*****t of the faulty pack.
The quality complaint that you logged goes a long way in helping us to identify and address these faults, so we thank you and apologise for any inconvenience caused.
Should you have any further comments, please make use of our Quality Call Back Service. SMS your name to 38010 and we will call you back (Standard VAS rates apply). Alternatively, you can contact us on the Rothmans Customer Care line on ***.
Kind Regards
Mariel Strating
Rothmans Brand Manager
Thank you for bringing your quality complaint to our attention. Our Customer Service Centre has confirmed the reimbur*****t of the faulty pack.
The quality complaint that you logged goes a long way in helping us to identify and address these faults, so we thank you and apologise for any inconvenience caused.
Should you have any further comments, please make use of our Quality Call Back Service. SMS your name to 38010 and we will call you back (Standard VAS rates apply). Alternatively, you can contact us on the Rothmans Customer Care line on ***.
Kind Regards
Mariel Strating
Rothmans Brand Manager