KJ
Kaylan J

1 reviews | Active since Sept 2019

14 Sept 2019, 20:30

Poor Quality cigarettes!!! DO NOT BUY

I am really upset! I have been loyal to Peter Stuyvesant [red] for quite some time now... only to have my cigarette literally come apart this morning!! So much frustration when all I want is to have a smoke, then having to watch the filter part ways from the actual cigarette.

This has been happening quite often now and I haven't thought much of it due to simply wanting to get on with my smoke. Unfortunately this morning, I decided I cannot keep spending my money on cigarettes that basically fall apart right after lighting it. The quality of the cigarette in general has just seem to decline over the years. Very disappointing as I only smoke Peter Stuyvesant and now have to find something that van hopefully compete. Will not be supporting this brand if they do not fix this issue.

Not happy at all about wasting my money!

0
Replies (1)
British American Tobacco SA
British American Tobacco SA's reply16 Sept 2019, 08:36
Official
Good day Kaylan Jackson,

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. 
 
We are attending to your complaint and will respond shortly.
 
Kind regards,
 
Consumer Care