PB
Paula B
1 reviews | Active since Sept 2016
29 Apr 2021, 17:03
Poor Quality Cigarettes
I see I am not the only person that have experienced issues with Kent White's poor cigarette quality. The last 2 cartons I bought, the issues range from holes in the cigarette paper, to filters cut with what looks like a blunt knife/scissors. This is unacceptable, seeing what we pay for this brand.
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Replies (2)
British American Tobacco SA's replyOfficial
30 Apr 2021, 08:41Good day Paula,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
British American Tobacco SA's reply30 Apr 2021, 08:41
Official
Good day Paula,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
British American Tobacco SA's replyOfficial
06 May 2021, 07:17Dear Paula,
Thank you for bringing this to our attention. Consumer satisfaction is at the heart of our business and we pride ourselves on the high quality of our products. I understand that a BAT representative has been directly in contact with you, and we’re pleased to have been able to resolve the issue and allay your concerns. As a valued customer, we would like to offer sincere thanks for bringing this issue to our attention.
Yours faithfully,
Willie MalatjiCustomer Services Manager
Thank you for bringing this to our attention. Consumer satisfaction is at the heart of our business and we pride ourselves on the high quality of our products. I understand that a BAT representative has been directly in contact with you, and we’re pleased to have been able to resolve the issue and allay your concerns. As a valued customer, we would like to offer sincere thanks for bringing this issue to our attention.
Yours faithfully,
Willie MalatjiCustomer Services Manager
British American Tobacco SA's reply06 May 2021, 07:17
Official
Dear Paula,
Thank you for bringing this to our attention. Consumer satisfaction is at the heart of our business and we pride ourselves on the high quality of our products. I understand that a BAT representative has been directly in contact with you, and we’re pleased to have been able to resolve the issue and allay your concerns. As a valued customer, we would like to offer sincere thanks for bringing this issue to our attention.
Yours faithfully,
Willie MalatjiCustomer Services Manager
Thank you for bringing this to our attention. Consumer satisfaction is at the heart of our business and we pride ourselves on the high quality of our products. I understand that a BAT representative has been directly in contact with you, and we’re pleased to have been able to resolve the issue and allay your concerns. As a valued customer, we would like to offer sincere thanks for bringing this issue to our attention.
Yours faithfully,
Willie MalatjiCustomer Services Manager