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neran V
1 reviews | Active since Feb 2013
09 Jul 2021, 17:48
Poor quality
Good evening. I have purchased two packets of Peter Styvesent from my local shop and everytime I ash it, it falls apart. Yesterday while driving the without ashing it, the lite part fell on me. I have complained to my local shop and I also sent him pictures. Very disappointing that we pay alot, to enjoy a packet of smoke, and the results is unsatisfactory.
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Replies (3)0
Replies (3)
British American Tobacco SA's replyOfficial
12 Jul 2021, 07:32Good day Neran,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
British American Tobacco SA's reply12 Jul 2021, 07:32
Official
Good day Neran,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
nV
neran V's updateReviewer Update
12 Jul 2021, 09:58Good morning
It unfortunate that British Tabacco cannot assit me. I was contacted by customer care and also explained him my concern. Customer care advised that they cannot assist me because they need the reject packet. I was not prepared to purchase another packet unit the first packet was finished, even the next day I purchased a second packet, I experienced the same problem. I brought this concern to my local tuckshop owners attention and I also sent him a picture. Why will I raise a concern if there wasn't a problem with the cigarettes. Very disappointing reponse from customer care.
It unfortunate that British Tabacco cannot assit me. I was contacted by customer care and also explained him my concern. Customer care advised that they cannot assist me because they need the reject packet. I was not prepared to purchase another packet unit the first packet was finished, even the next day I purchased a second packet, I experienced the same problem. I brought this concern to my local tuckshop owners attention and I also sent him a picture. Why will I raise a concern if there wasn't a problem with the cigarettes. Very disappointing reponse from customer care.
nV
neran V's update12 Jul 2021, 09:58
Reviewer Update
Good morning
It unfortunate that British Tabacco cannot assit me. I was contacted by customer care and also explained him my concern. Customer care advised that they cannot assist me because they need the reject packet. I was not prepared to purchase another packet unit the first packet was finished, even the next day I purchased a second packet, I experienced the same problem. I brought this concern to my local tuckshop owners attention and I also sent him a picture. Why will I raise a concern if there wasn't a problem with the cigarettes. Very disappointing reponse from customer care.
It unfortunate that British Tabacco cannot assit me. I was contacted by customer care and also explained him my concern. Customer care advised that they cannot assist me because they need the reject packet. I was not prepared to purchase another packet unit the first packet was finished, even the next day I purchased a second packet, I experienced the same problem. I brought this concern to my local tuckshop owners attention and I also sent him a picture. Why will I raise a concern if there wasn't a problem with the cigarettes. Very disappointing reponse from customer care.
British American Tobacco SA's replyOfficial
14 Jul 2021, 09:14Good day Neran,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
British American Tobacco SA's reply14 Jul 2021, 09:14
Official
Good day Neran,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care