Poor Quality
<p>I am a bit disapointed in your quality of cigerets the last few months. This has happened on more than one occasion and this morning I decided that this is far enough. I started buying the Peter Stuyvesant blue switch (purple Packet) about 2 months ago. This is now the 4th incident that i get 1 or more cigerets in a pack that does not have a ball in the filter. </p> <p> </p> <p>I started buying it for the taste of it in the first place. Please just assist because I can't see how there can't be a ball in the filter.</p>
Good day
Thank you for taking the time to write to us. On behalf of British American Tobacco South Africa, please accept our apologies for not replying to your complaint sooner.
We will be in contact shortly to attend to your complaint.
Fondest regards
Good day
Thank you for taking the time to write to us. On behalf of British American Tobacco South Africa, please accept our apologies for not replying to your complaint sooner.
We will be in contact shortly to attend to your complaint.
Fondest regards
Dear Mr. Tiaan Naude
Thank you for bringing your quality deviation to our attention, as this assists in ensuring we always provide the best quality products. The Peter Stuyvesant team would like to apologise for the disappointment experienced due to the absence of the ball in the filter, as well as the delay in responding to your concern. Please be assured that we have taken the required steps with our production teams to address this particular quality deviation, to try and avoid the same quality defect happening again.
In the unfortunate event that you experience another issue with your Peter Stuyvesant product, please ensure you retain the faulty product in order to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone). This will enable us to retrieve the faulty product from you and ensure that any quality issues are immediately addressed.
You can also make use of our Call Back Service by sending an SMS with your name to 47026 and we will call you back (this number is also located on the back of the pack, at the bottom).
Kind Regards,
Dear Mr. Tiaan Naude
Thank you for bringing your quality deviation to our attention, as this assists in ensuring we always provide the best quality products. The Peter Stuyvesant team would like to apologise for the disappointment experienced due to the absence of the ball in the filter, as well as the delay in responding to your concern. Please be assured that we have taken the required steps with our production teams to address this particular quality deviation, to try and avoid the same quality defect happening again.
In the unfortunate event that you experience another issue with your Peter Stuyvesant product, please ensure you retain the faulty product in order to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone). This will enable us to retrieve the faulty product from you and ensure that any quality issues are immediately addressed.
You can also make use of our Call Back Service by sending an SMS with your name to 47026 and we will call you back (this number is also located on the back of the pack, at the bottom).
Kind Regards,