SR
Shivesh R
1 reviews | Active since Mar 2017
26 Aug 2020, 15:16
Poor Management
We are a business based in Pinetown Durban. Since the opening up of the sales of cigarettes we have been messed around. We made contact with the area manager named Kogilan. As an area manager Kogilan provided us with information that was the opposite to what our rep said. His customer service is shocking when faced with questions he blocked us of whatsapp. Is this how a BATsa manager acts when faced with questions? As small business losing thousands a day and this is how a BATsa manager acts. Shocking service
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British American Tobacco SA's replyOfficial
04 Sept 2020, 14:04Good day Shivesh,
Due to unprecedented demand for our brands and to fully satisfy our consumers and customers, BATSA has been working around the clock to deliver to all our business partners. Where we came short our managers and representatives across the country are hard at work to resolve customer issues. Ms. Ann Rughubar has been contacted by our Durban Offices.
Kind regards,
BATSA
Due to unprecedented demand for our brands and to fully satisfy our consumers and customers, BATSA has been working around the clock to deliver to all our business partners. Where we came short our managers and representatives across the country are hard at work to resolve customer issues. Ms. Ann Rughubar has been contacted by our Durban Offices.
Kind regards,
BATSA
British American Tobacco SA's reply04 Sept 2020, 14:04
Official
Good day Shivesh,
Due to unprecedented demand for our brands and to fully satisfy our consumers and customers, BATSA has been working around the clock to deliver to all our business partners. Where we came short our managers and representatives across the country are hard at work to resolve customer issues. Ms. Ann Rughubar has been contacted by our Durban Offices.
Kind regards,
BATSA
Due to unprecedented demand for our brands and to fully satisfy our consumers and customers, BATSA has been working around the clock to deliver to all our business partners. Where we came short our managers and representatives across the country are hard at work to resolve customer issues. Ms. Ann Rughubar has been contacted by our Durban Offices.
Kind regards,
BATSA