Poor customer service

I sell BAT products at my store. To date I have on multiple occasions requested from my rep and from the call Centre for a copy of my statement, which I simply do not receive. How do you run credit department without issuing statements to customers? My account was blocked last week still with more than enough credit available without notice. How do you expect me to know what is happening in my account of you refuse to provide customers with statements? You expect us to sell your product but treat us like *******.