1 reviews | Active since Apr 2015
PLEASE HELP AS YOU WAISTING MY MONEY
I am so tired now, i have been smoking Benson & Hedges for almost 19 years where i spend over the R2500.00 a month just on my smokes and then my husband smokes thats another R2500.00 a month. i have always bought cartens but had so many problems with no ***** in them, tabaco is half, and 3 times where there was smokes short in the packet. there is more sticks in them when you buy them loose. i have emailed american tabaco how manytimes and even phoned them but never does the problem get solved or even a reply. is there any other smoke factories that one can support but this one as they cheating one more out of your money then acctualy giving you the services needed, last night i bought 2 x B&H Plantinium and there is hardly tabaco in my smokes is this how it works in *****ing money from a client.
Good day James,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Good day James,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Dear Mr. James Fraser
RE: Cigarettes that are half filled with tobacco and no capsules
Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products.
The Benson & Hedges team would like apologize for the frustration you have experienced with regards to some of the cigarettes found in your Benson & Hedges Platinum Switch pack.
Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Benson & Hedges pride ourselves on the quality of our products.
In the unfortunate event that you experience another issue with your Benson& Hedges product, please retain the faulty product in order to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone).
This will enable us to retrieve the faulty product from you and ensure that any quality issues are immediately addressed.
Kind Regards,
Bianca Minshull
Benson & Hedges Brand Manager
Dear Mr. James Fraser
RE: Cigarettes that are half filled with tobacco and no capsules
Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products.
The Benson & Hedges team would like apologize for the frustration you have experienced with regards to some of the cigarettes found in your Benson & Hedges Platinum Switch pack.
Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Benson & Hedges pride ourselves on the quality of our products.
In the unfortunate event that you experience another issue with your Benson& Hedges product, please retain the faulty product in order to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone).
This will enable us to retrieve the faulty product from you and ensure that any quality issues are immediately addressed.
Kind Regards,
Bianca Minshull
Benson & Hedges Brand Manager
Good day James,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
You can forward the video to ***.
Kind regards,
Consumer Care
Good day James,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
You can forward the video to ***.
Kind regards,
Consumer Care