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Lana G

1 reviews | Active since Jan 2018

10 Jan 2018, 08:52

Platinum Switch - no Flavoured *****

Good day

I am only smoking Benson & Hedges platinum switch, and the last 2 boxes that i bought had 3 or more cigarettes in with no flavored *****.

I am highly disappointed as this is the only brand I smoke. We pay for for the goods so we expect the goods to be in order.

Serial number stamped in white on box 13317J96.

Hope this gets sorted ASAP or otherwise I am switching to a different brand!

0
Replies (4)
British American Tobacco SA
British American Tobacco SA's reply10 Jan 2018, 09:14
Official

Good day Lana,

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.

We are attending to your complaint and will respond shortly.

Kind regards,

Consumer Care

British American Tobacco SA
British American Tobacco SA's reply11 Jan 2018, 12:13
Official

Dear Lana

RE: Missing capsules

Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products.

The Benson & Hedges team would like to sincerely apologise for the frustration you have experienced with regard to some of the cigarettes found in your Benson & Hedges Platinum Switch pack.

Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Benson & Hedges pride ourselves on the quality of our products.

In the unfortunate event that you experience another issue with your Benson & Hedges product, please retain the faulty product in order to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone).

This will enable us to retrieve the faulty product from you and ensure that any quality issues are immediately addressed.

Kind Regards,

Kamilah Halim

Benson & Hedges Brand Manager

LG
Lana G's update12 Jan 2018, 11:53
Reviewer Update
Good day Today 12/01/2018 - Skynet collected the faulty packet of cigarettes. Only to realize that the packet you exchange me with is not even the brand I smoke!! How pathetic is that!! I really mean I clearly stated in my review and telephonic call that I smoke Platinum Switch, and you deliver a packet of Blue switch?? Spoke to Lenny one of your ladies and she stated this was en typing error from your side. But I mean it is my consumer right to receive the correct brand??? Really disappointing!!!!
British American Tobacco SA
British American Tobacco SA's reply12 Jan 2018, 16:07
Official

Dear Lana

RE: Incorrect product replacement

Thank you for taking the time to speak with me today during our telephonic conversation.

I would like to once again extend my sincerest apologies for the mix-up regarding the reimbur*****t of your B&H Platinum Switch product. I would like to reassure you that the correct stock will be immediately dispatched via courier and should be with you in the next few days.

Again, I offer my apologies and commitment that we will put the necessary measures in place to ensure an error of this sort doesn’t occur again in the future.

Kind Regards,

Kamilah Halim

Benson & Hedges Brand Manager