JvdW
Jade van der Walt

1 reviews | Active since Feb 2020

05 Feb 2020, 09:32

Platinum disguised as Menthol?? Nauseating...

Good Day,

On Saturday the 1st Feb 2020 I bought two packs of B&H blue switch from Pick n Pay Gordon's Bay. Multiple cigarettes from both packs taste like platinum. I cannot smoke flavoured cigarettes because the taste makes me nauseous. Which means most of my smokes I either nipped or had to give away. Then yesterday ( 4 Feb 2020) I bought another pack from the same Pick n Pay and so far I have not had one menthol... ALL PLATINUM! The outside of the cigarette looks like a menthol so there is no way of knowing. It's like having a pack of smarties.

I wasn't going to bother complaining but after my third pack from a completely different day of purchase and so far not ONE menthol I am now laying a complaint as it has become a waste of money.

batch number 13319J49

Please contact me at ***

thanks

0
Replies (2)
British American Tobacco SA
British American Tobacco SA's reply05 Feb 2020, 10:43
Official
Good day Jade,

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. 
 
We would like to attend to your complaint could you please provide me with your contact number. 
 
Kind regards, 
 
Consumer Care 
JvdW
Jade van der Walt's update05 Feb 2020, 13:53
Reviewer Update
I have rep**** to you privately..