WS
Wayne S

1 reviews | Active since Aug 2012

01 Nov 2015, 22:08

Plastic wrapping and inner of box

OK I have had enough of this. I purchase a pack of smokes daily, and have noticed the clear packaging that seals a box of ciggies quality has demonised, before it was not a issue pill on tab and the top part will come off and leaving the bottom 3 quarter of the box still protected by the plastic wrapping. Now days you pull the tab and ether it breaks off and you struggle to get plastic wrapping off or when it does work the bottom 3 quaternary of the plastic comes off or the whole plastic wrapping comes off. Now your wondering why am I complaining about this? Well some of us like to go to a pub after work or a hard day and have a few drinks and that plastic 3 quarter wrapping helped protect ones box of smokes from getting damaged if there was any liquid spill-ed. So this means I can not leave my smokes on the counter when having a drink as I'll be scared the box will be ruined which will cause my smokes to get damaged. Now the inner box silver flap, that is a pain on most days, some days the little flap is bent over that is the correct way to help you unseal your smokes but most days it's straight down and even sometimes under the box it self. Please refine your designs.

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Replies (1)
British American Tobacco SA
British American Tobacco SA's reply02 Nov 2015, 08:03
Official
Hello waynekschnelle,

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.

We are attending to your complaint and will respond shortly.

Fondest regards,

Consumer Care Supervisor