Pathetic Service

I have phoned them on 3 separate occasions that I am opening my business and would like to order products from them as well as to find out if they provide shelving. I have spoken to 3 different people. They have all taken my details and told me a sales rep will call, till today no sales rep has called me. They complain about illicit cigarette trade but cannot services their clients who want to follow the law.

Such a big company that has such a tough recruitment process, but not one call center agent that can offer proper service, service is pathetic.

What business sense does it make to get a agent out when you open the store. What shelves you going to have and what stock are you going to sell? The consultant told me it depends on the sales manager. Sales manager to decide what? Does he call all the shots?

Don't think lockdown had a impact on your business if you deliver such below par service. Another mention that you wait whole day if you lucky for someone to answer the switch board number