Pathetic Management Shane Pillay

Beyond disgusting service. We are a small business based in Pinetown Durban. Aside from the multiple mistakes and closure of our account for no reason. When the previous manager was moved to another area we were given a contact number of Shane Pillay and were told to contact him if there issues. We recently received a short order despite of us sending the correct order. We contacted the brilliant Shane Pillay and he response was " you basically received short stock" like it's nothing and not acknowledging the Bat failed to deliver an order. Today morning we see that he has blocked us of whatsapp. Yes a sales manager of huge company has blocked us when we raised questions and wanted answers. This is level of service we experience from BAT. When asked questions or you need help they block you of whatsapp. This mentality of BAT employees. Shane Pillay pathetic level of handling customers and service.