PATHETIC CUSTOMER SERVICE

I own a shop in Jacobs, Durban. BAT called me and took an order for my shop on Friday 4th to deliver on Monday 7th October. No order arrived so I called them only to be told by the call centre that I will not be receiving any cigarrettes because BAT are changing their system and they will call me again this week to take my order. No proffessional or customer ethics for a large company. Why did they not inform their customers in advance. This has now had a negative impact on my business as I have not had cigarrettes delivered for the last 3 weeks. BAT, you are the cause of promoting ******* cigarrettes because when customers are desperate they resort to desperate measures. This has happened before and I am sure it will happen again. Your call centre staff really has no idea of what is happening in your business.