bB
barnardchantal B

1 reviews | Active since Jun 2016

03 Sept 2019, 15:33

Pall Mall Red

I bought a carton of Pall Mall Red at the beginning of the month, and there are a lot of the cigarettes that are broken. They come out of the packet torn loose a little right at the filter. That causes that I cannot smoke them and have to throw whole cigarettes away. In today’s economy and the cost of cigarettes I really think it is unacceptable to have to throw whole cigarettes away. I smoke Pall Mall red because I really enjoy the cigarette, but if the quality is going to decline I will really have to start considering changing brands.

0
Replies (1)
British American Tobacco SA
British American Tobacco SA's reply04 Sept 2019, 10:34
Official
Good day Chantal Barnard, 
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.  We are attending to your complaint and will respond shortly.  Kind regards,  Consumer Care