PALL MALL PULSE SWITCH COMPLAINT

On numerous occasions I have bought boxes of cigarettes and inside there have been multiple cigarettes that have not been rolled correctly the amount of tobacco in the cigarette is appalling, the cigarette is not full and just breaks apart due to the rolling which has been incorrect, I have complained to British American Tobacco SA and to this day (it has been about 2 months) I still have not had a reply, not even a "thank you for your email" I feel that this is disgusting and unprofessional from such a large company.