PB
Patrick B

1 reviews | Active since May 2013

16 Jan 2019, 10:33

Pall Mall new filter equals bad experience

Good day, I have been smoking Princeton/Pall Mall for the last 8-10 years, Since the new filter the cigarettes hasn't been as strong as they use to be thus resulting in me going from 15 odd smokes per day to almost 2 full packets in a day. I did a search on the internet to see if any other customers are complaining about this and you can bet there is more than a handful. If this is how the cigarettes are going to be from now on , I will have to move to another brand as the price hikes are getting ridiculous as of late for not the same product/satisfaction.

0
Replies (4)
British American Tobacco SA
British American Tobacco SA's reply16 Jan 2019, 12:30
Official
Good day Patrick,

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. 

We are attending to your complaint and will respond shortly.

Kind regards,

Consumer Care 

PB
Patrick B's update06 Feb 2019, 09:28
Reviewer Update
Good morning, I received an sms stating case closed ref no. CC ********** 058 . The last person I spoke to said she will call me back and never did. I have a parcel that should be collected for testing that also never happened even though your representatives told me they are going to send skynet to collect.
PB
Patrick B's update17 Apr 2019, 11:14
Reviewer Update
no response at all
British American Tobacco SA
British American Tobacco SA's reply17 Apr 2019, 12:07
Official
Good day Patrick

 Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. 
 
We are attending to your complaint and will respond shortly. 
 
Kind regards, 
 
Consumer Care