Pall mall boost bad quality control

Good day . I have previously bought pall mall boost that was not up to standard. Now not even a month later the quality once again dissapointed me. I'm a loyal customer and once again disappointed . 1 sigaret have no activation shwith applicator and another sigaret has no filter and am damaged at the front off the sigaret Please contact me to resolve this issue ASAP. I tried using the QUalty control on the sigaret box that pall mall printed on to sms for quality call back number but every time I send my complaint to 31033 as directed to use the msg keep failing. I buy every week a carton boost and a carton blue. Please can someone get back to me about this disappointing service. I’m disgusted with pall mall’ quality control and really dissapointed.

Regards Li-marié Deysel *** ***