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Bjorn-Elzette Bieler
1 reviews | Active since Nov 2020
15 Apr 2021, 11:41
Pall Mall Blue wrapping making it impossible to smoke.
We have been smoking Pall Mall Blue for a number of years now. Finding some Flaws here and there, we guessed, were normal. We usually by 5 or six cartons a month, we bought a carton and found a few (between 3 and 4) cigarettes in this carton per packet which was not rolled and covered properly. Ending up in total with almost two packets packets per carton not “useable” you can light it and it burns out but has a huge gap right at the filter and tobacco part, so you really can’t smoke it. This is totally unacceptable in this economy and times.
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Replies (2)
British American Tobacco SA's replyOfficial
16 Apr 2021, 07:38Good day Bjorn-Elzette,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
British American Tobacco SA's reply16 Apr 2021, 07:38
Official
Good day Bjorn-Elzette,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
BB
Bjorn-Elzette Bieler's updateReviewer Update
29 Apr 2021, 08:11So we got amazing service from the British American Tobacco group, Mr John from Namibia was very helpful and friendly.
Although we did not want anything in return he sent us complimentary merchandise.
We would definitely recommend The British American Group. The service was exceptional.
Although we did not want anything in return he sent us complimentary merchandise.
We would definitely recommend The British American Group. The service was exceptional.
BB
Bjorn-Elzette Bieler's update29 Apr 2021, 08:11
Reviewer Update
So we got amazing service from the British American Tobacco group, Mr John from Namibia was very helpful and friendly.
Although we did not want anything in return he sent us complimentary merchandise.
We would definitely recommend The British American Group. The service was exceptional.
Although we did not want anything in return he sent us complimentary merchandise.
We would definitely recommend The British American Group. The service was exceptional.