zZ
zanete Z
1 reviews | Active since Oct 2016
27 Aug 2019, 10:17
Pall mall blue
They phoned me and said they wil come collect the boxes, within a few business days, still have not collected and found another box with the same issue... actually disgusted!
Helpful (0)
Replies (2)0
Replies (2)
British American Tobacco SA's replyOfficial
27 Aug 2019, 10:38Good day Zanete,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
British American Tobacco SA's reply27 Aug 2019, 10:38
Official
Good day Zanete,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
British American Tobacco SA's replyOfficial
29 Aug 2019, 08:47 Dear Zanete Osner,
Thank you for getting in touch with us. Providing quality products is important to us and your communication goes a long way in helping us ensure that we continue to do so.
Our apologies for the lapse in collecting the faulty product following the initial contact.
We trust that following the contact from our Customer Service team yesterday, you have now received your replacement product.
Please be assured that we are taking the required steps to establish the cause and address this quality deviation.
In the unlikely event that you experience any further issues with your Pall Mall Blue, please retain the faulty product and get in touch with us through our SMS line 31033 (Standard VAS rates apply), and we will call you back.
We thank you for your continued support.
Regards,
Pall Mall Brand Team
British American Tobacco SA's reply29 Aug 2019, 08:47
Official
Dear Zanete Osner,
Thank you for getting in touch with us. Providing quality products is important to us and your communication goes a long way in helping us ensure that we continue to do so.
Our apologies for the lapse in collecting the faulty product following the initial contact.
We trust that following the contact from our Customer Service team yesterday, you have now received your replacement product.
Please be assured that we are taking the required steps to establish the cause and address this quality deviation.
In the unlikely event that you experience any further issues with your Pall Mall Blue, please retain the faulty product and get in touch with us through our SMS line 31033 (Standard VAS rates apply), and we will call you back.
We thank you for your continued support.
Regards,
Pall Mall Brand Team