1 reviews | Active since Jun 2017

25 Jun 2017, 16:09

Pall Mall

<p>Noticed a small decrease in tobacco.. Change the packaging and increased price.. I have been smoking pall mall for a while now not happy about increase at all.. i will be changing brands... I have smoked pall mall in the usa where it was sold as the cheapest cigarette on the market at that time.. Why would you increase the price so drasticaly each year. </p>

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Replies (2)
British American Tobacco SA
British American Tobacco SA's reply26 Jun 2017, 09:46
Official

Good day Nicolaas

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.

We have alerted the Brand Manager of your concern and they will be in contact with you to discuss this further.

Fondest regards

British American Tobacco SA
British American Tobacco SA's reply28 Jun 2017, 07:29
Official

Hi Mr Prinsloo,

Thank you for bringing your quality complaint to our attention. Firstly, we would like to apologise for the frustration that you are experiencing with the change in packaging, and the increased price.

I have tried contacting you regarding your complaint. I will try and give you another call in the next business day.

Thank you

Pierre van der Westhuizen

Pall Mall Brand Manager