PS
Phelelani S

1 reviews | Active since Feb 2011

22 Nov 2018, 12:22

PACKAGING CHANGED, SO DID THE FLAVOUR

I smoke Dunhill switch black, but recently have stopped due to the fact that, Dunhill changed the packaging of the switch black, but promised to not change the flavour. But guess what? Flavour did change and it is not bearable. I am currently trying other cigarette brands, but nothing comes close to the good old Dunhill Switch Black. I am so dissappointed because everyone that knows me knows that I only smoke Dunhill Switch Black eversince I started smoking, and now I am stuck. #BRINGBLACKBACK

0
Replies (2)
British American Tobacco SA
British American Tobacco SA's reply26 Nov 2018, 09:28
Official
Good day Phelelani,

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. 
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care 
PS
Phelelani S's update07 Jun 2019, 14:27
Reviewer Update
British American Tobacco contacted me and clarified everything. Thank you