SM
Sgcino M

1 reviews | Active since Nov 2018

14 Nov 2018, 16:36

One flavour ball instead of two inside cigarette

I was smoking a Peter Stuyvesant Blue Switch (Mint & Menthol, Double Cool) cigarette and there was only one flavour ball and not two like there's supposed to be. In the box I bought, there was three cigarettes that had one flavour and it was only the blue ball flavour inside. When I smoked the 3rd cigarette I decided to take a video and picture because I was fed up with finding one flavour ball when I purchased a box of cigarettes thats supposed to have two flavour *****. At least have tge courtesy to inform consumer's that the double cool is now a single cool

0
Replies (3)
British American Tobacco SA
British American Tobacco SA's reply15 Nov 2018, 07:14
Official
Good day Sgcino,

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. 

We are attending to your complaint and will respond shortly.

Kind regards,
Consumer Care 

British American Tobacco SA
British American Tobacco SA's reply15 Nov 2018, 07:17
Official
Good day Sgcino,

Can you please provide us with your contact number .

Regards,
Consumer Care
British American Tobacco SA
British American Tobacco SA's reply19 Nov 2018, 08:27
Official
Good day Sgcino,

Thank you for the contact details.

Kind regards,

Consumer Care