1 reviews | Active since Jun 2018
NOT THE FIRST ONE - ABOUT 4TH TIME ....NO FLAVOUR IN PLATINUM SWITCH
How do I send an email with photographs of the exact same regarding the missing flavour I have photos showing both the smoke and the box it came out of, unfortunately it took a week for you to get back to us and now you requesting the box and the smoke itself before you can help me? Please advise where I can send these photos to? Thank you
Good day Lee-Ann Sawyer
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Good day Lee-Ann Sawyer
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Dear Ms. Lee-Ann Sawyer
RE: No Flavour in B&H Platinum Switch
Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products.
The Benson & Hedges team would like apologize for the frustration you have experienced with regards to some of the cigarettes found in your Benson & Hedges Platinum Switch pack.
Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Benson & Hedges pride ourselves on the quality of our products.
In the unfortunate event that you experience another issue with your Benson& Hedges product, please retain the faulty product in order to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone).
This will enable us to retrieve the faulty product from you and ensure that any quality issues are immediately addressed.
Kind Regards,
Bianca Minshull
Benson & Hedges Brand Manager
Dear Ms. Lee-Ann Sawyer
RE: No Flavour in B&H Platinum Switch
Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products.
The Benson & Hedges team would like apologize for the frustration you have experienced with regards to some of the cigarettes found in your Benson & Hedges Platinum Switch pack.
Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Benson & Hedges pride ourselves on the quality of our products.
In the unfortunate event that you experience another issue with your Benson& Hedges product, please retain the faulty product in order to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone).
This will enable us to retrieve the faulty product from you and ensure that any quality issues are immediately addressed.
Kind Regards,
Bianca Minshull
Benson & Hedges Brand Manager