1 reviews | Active since Jan 2012
NOT INFORMING CLIENTS PRODUCTS WILL NO LONGER BE
YESTERDAY I WALK INTO A SHOP REQUESTING A PACKET OF PETER STUYVESANT BLUE SWITCH. I NOTICED ALOT OF SHOPS HAVE NO STOCK THIS LAST WEEK. I ASKED THE CASHIER WHAT THE PROBLEM IS AND SHE TOLD ME BAT INFORMED THEM, THAT THIS BRAND IS NOW REPLACED AND WILL NO LONGER BE ON THE MARKER. MY PROBLEM IS THE REPLACEMENT IS AWFUL AND NO WHERE CLOSE TO THE OLD PRODUCT, AND HOW DOES A BIG COMPANY LIKE YOURSELVES NOT INFORM ITS CLIENTELE THE PRODUCTS WILL NO LONGER BE ON THE MARKET?I HATE THE REPLACEMENT,AND NOW HAVE TO SETTLE FOR WHAT EVER YOU SUPPLYING. YOU DID NOT SAY THE OLD PRODUCT IS ONLY LIMITED?THIS TYPE OF SERVICE IS EXTREMELY BAD.BAT SPEND MILLIONS ON \PARTIES"BUT THEY CANNOT SPEND A LITTLE MONEY INFORMING THEY CLIENTS THEY STOPPING A PRODUCT?? VERY UPSET !!!"""
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Fondest regards,
Consumer Care Supervisor
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Fondest regards,
Consumer Care Supervisor
