1 reviews | Active since Nov 2016
Not happy with the quality of cigarettes
I recently purchased a pack of 20’s dunhill courtleigh and one of the cigarettes did not have the gold wrapping around the cigarette therefore leaving a hole on the side, when pulling smoke was coming out the bottom filter making it impossible to smoke , please see attached pictures
Good day Abdullah Kajee,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Fondest regards,
Consumer Care
Good day Abdullah Kajee,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Fondest regards,
Consumer Care
Dear Abdullah Kajee,
Thank you so much for taking the time to alert us about your concerns regarding the product quality of your Dunhill Courtleigh Blend.
At Dunhill, we strive to always deliver superior product and service for our consumers, and your feedback is appreciated as it will assist us in ensuring that Dunhill consistently provides a quality experience to our consumers.
The Dunhill team would like to offer our sincere apologies for your unfortunate experience, and any inconvenience this has caused you, as you are a valued loyal consumer.
In the unlikely event of experiencing any other quality defects in the future, please may you contact our Customer Care Line on ***(Standard VAS rates apply if phoning from a cell phone) and we will ensure the necessary steps are taken to address your concerns. You can also make use of our Call Back Service by sending an SMS with your name to 43977 and we will call you back (this number is also located on the side of the pack).
Should you have any further queries, please do not hesitate to get in touch.
Kind regards,
Nicholas Barr
Senior Brand Manager: Dunhill
Dear Abdullah Kajee,
Thank you so much for taking the time to alert us about your concerns regarding the product quality of your Dunhill Courtleigh Blend.
At Dunhill, we strive to always deliver superior product and service for our consumers, and your feedback is appreciated as it will assist us in ensuring that Dunhill consistently provides a quality experience to our consumers.
The Dunhill team would like to offer our sincere apologies for your unfortunate experience, and any inconvenience this has caused you, as you are a valued loyal consumer.
In the unlikely event of experiencing any other quality defects in the future, please may you contact our Customer Care Line on ***(Standard VAS rates apply if phoning from a cell phone) and we will ensure the necessary steps are taken to address your concerns. You can also make use of our Call Back Service by sending an SMS with your name to 43977 and we will call you back (this number is also located on the side of the pack).
Should you have any further queries, please do not hesitate to get in touch.
Kind regards,
Nicholas Barr
Senior Brand Manager: Dunhill