RN
Rodney N
1 reviews | Active since Feb 2020
11 Feb 2020, 13:22
No feedback on complain
With regards to my previous complain, I didn't receive any call from them. There service is very poor and was actually trying to change my brand due to another cigarette that didn't have a ball to change to menthol on Friday that passed. They asked me for my details but Neva called. My contact number is ***
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Replies (2)RN
Rodney N's updateReviewer Update
13 Feb 2020, 11:41Good day all
Yourl might think I'm being a pest or cry baby but I'm jus letting you know that I had another bad experience with my cigarettes.... Dunhill Switch Menthol...2 of a packet of 20s didn't have a ball/switch to change to menthol which I got very angry again cos I didn't even get any feedback or reply. My honest opinion is that British American Tabacco SA do not worry or concern about their customers/clients....They make promises but cannot deliver...... USELESS & PATHETIC SERVICE SERIOUSLY DON'T
Yourl might think I'm being a pest or cry baby but I'm jus letting you know that I had another bad experience with my cigarettes.... Dunhill Switch Menthol...2 of a packet of 20s didn't have a ball/switch to change to menthol which I got very angry again cos I didn't even get any feedback or reply. My honest opinion is that British American Tabacco SA do not worry or concern about their customers/clients....They make promises but cannot deliver...... USELESS & PATHETIC SERVICE SERIOUSLY DON'T
RN
Rodney N's update13 Feb 2020, 11:41
Reviewer Update
Good day all
Yourl might think I'm being a pest or cry baby but I'm jus letting you know that I had another bad experience with my cigarettes.... Dunhill Switch Menthol...2 of a packet of 20s didn't have a ball/switch to change to menthol which I got very angry again cos I didn't even get any feedback or reply. My honest opinion is that British American Tabacco SA do not worry or concern about their customers/clients....They make promises but cannot deliver...... USELESS & PATHETIC SERVICE SERIOUSLY DON'T
Yourl might think I'm being a pest or cry baby but I'm jus letting you know that I had another bad experience with my cigarettes.... Dunhill Switch Menthol...2 of a packet of 20s didn't have a ball/switch to change to menthol which I got very angry again cos I didn't even get any feedback or reply. My honest opinion is that British American Tabacco SA do not worry or concern about their customers/clients....They make promises but cannot deliver...... USELESS & PATHETIC SERVICE SERIOUSLY DON'T
British American Tobacco SA's replyOfficial
17 Feb 2020, 08:13Good day Rodney,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We would like to attend to your complaint. If you could please provide us with your contact details in order log a formal complaint.
Kind regards,
Consumer Care
British American Tobacco SA's reply17 Feb 2020, 08:13
Official
Good day Rodney,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We would like to attend to your complaint. If you could please provide us with your contact details in order log a formal complaint.
Kind regards,
Consumer Care