1 reviews | Active since Nov 2017
NO DELIVERY
I HAVE ALWAYS PLACED MY ORDERS ON TUESDAY AND RECEIVED MY DELIVERY ON WEDNESDAY YET IT IS FRIDAY STILL NO DELIVERY AND WE ARE A CALTEX BRANDED SERVICE STATION THAT IS ALWAYS DEALING WITH TOBACCO ON A DAILY BASIS AND SINCE WE ORDER 7 DAYS STOCK WEEK TO WEEK THIS MEANS THAT FOR 3 DAYS I HAVE HAD NO STOCK ON MY SHELVES WHICH MEANS ALL MY CUSTOMERS WOULD BE GOING TO NEIGHBORING SERVICE STATIONS . I UNDERSTAND THAT WE DO NOT MAKE THE BEST GP'S FROM TOBACCO BUT IF WE DO NOT HAVE THE CIGARETTES THE CUSTOMER IS LOOKING FOR IT SPOILS THE WHOLE SALE DUE TO THEM LEAVING THE REST OF THEIR ITEMS ALONG WITH IT MEANING MY CHANCES OF REACHING TARGET FOR THE WEEK HAS BEEN SABOTAGED DUE TO NO COMMUNICATION AND NO DELIVERY. PLEASE COULD YOU FOLLOW UP THIS UNPROFESSIONAL SERVICE DELIVERY DUE TO WE AS A CUSTOMER BUY WEEKLY FROM YOU.
THANKS.
Good day Chester James,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Fondest regards,
Customer Service Centre
Good day Chester James,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Fondest regards,
Customer Service Centre
