No customer service

Item: British American Tobacco SA
Rating: 1
Author: shane S

Message below was sent to BAT via email and to the SMS number on the pack. Not so much as a sorry. An attitude of who cares I suppose they big enough not to have to care about one person? Good day

Sorry to complain this is the third time I take a cigarette out of a packet and I only get the filter the rest stays behind. Why is the quality going backwards?

This is not what I expect from your brand's

Regards Shane

Helpful (0)

Replies (1)

British American Tobacco SA's replyOfficial

17 Feb 2021, 11:14

Good day Shane,

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.

We are attending to your complaint and will respond shortly.

Kind regards,

Consumer Care

British American Tobacco SA's reply17 Feb 2021, 11:14

Official

Good day Shane,

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.

We are attending to your complaint and will respond shortly.

Kind regards,

Consumer Care