1 reviews | Active since Oct 2017
No ball
I bought a packet of Dunhill Switch at my local Pick and Pay store in Cape Town South Africa . Sadly I opened it and took out a cigarette with no ball inside of it .It really disappointed me due to Dunhill not being one of the cheap brands so I did not expect to see any defect . Really not happy with the defect .
Good day Bradley Ludwig,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Fondest regards,
Consumer Care
Good day Bradley Ludwig,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Fondest regards,
Consumer Care
Dear Bradley Ludwig,
Thank you so much for taking the time to alert us about your concerns regarding the product quality of your Dunhill Switch and for taking my follow up call.
At Dunhill, we strive to always deliver superior product and service for our consumers, and your feedback is appreciated as it will assist us in ensuring that Dunhill consistently provides a quality experience to our consumers.
The Dunhill team would like to offer our sincere apologies for your unfortunate experience, and any inconvenience this has caused you, as you are a valued loyal consumer.
In the unlikely event of experiencing any other quality defects in the future, please may you contact our Customer Care Line on ***(Standard VAS rates apply if phoning from a cell phone) and we will ensure the necessary steps are taken to address your concerns.
You can also make use of our Call Back Service by sending an SMS with your name to 43977 and we will call you back (this number is also located on the side of the pack). Should you have any further queries, please do not hesitate to get in touch.
Kind regards,
Nicholas Barr
Senior Brand Manager: Dunhill
Dear Bradley Ludwig,
Thank you so much for taking the time to alert us about your concerns regarding the product quality of your Dunhill Switch and for taking my follow up call.
At Dunhill, we strive to always deliver superior product and service for our consumers, and your feedback is appreciated as it will assist us in ensuring that Dunhill consistently provides a quality experience to our consumers.
The Dunhill team would like to offer our sincere apologies for your unfortunate experience, and any inconvenience this has caused you, as you are a valued loyal consumer.
In the unlikely event of experiencing any other quality defects in the future, please may you contact our Customer Care Line on ***(Standard VAS rates apply if phoning from a cell phone) and we will ensure the necessary steps are taken to address your concerns.
You can also make use of our Call Back Service by sending an SMS with your name to 43977 and we will call you back (this number is also located on the side of the pack). Should you have any further queries, please do not hesitate to get in touch.
Kind regards,
Nicholas Barr
Senior Brand Manager: Dunhill