1 reviews | Active since Oct 2017
No ball
So , I bought me a packet of Durnhill Switch like I do every second Day. And I lit my Cigarette and there was no ball so i could not switch flavors.I was really disappointed. Not once has it happened before. I felt like taking it back that is the reason why I buy the Durnhill switch for the ball. I mean I cannot take it back to Pick n Pay store they wont take responsibility for it.
Good day Mr Bradley Ludwig,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Fondest regards,
Consumer Care
Good day Mr Bradley Ludwig,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Fondest regards,
Consumer Care
Dear Bradley Ludwig,
Thank you so much for taking the time to alert us about your concerns regarding the product quality of your Dunhill Switch and for taking my follow up call.
At Dunhill, we strive to always deliver superior product and service for our consumers, and your feedback is appreciated as it will assist us in ensuring that Dunhill consistently provides a quality experience to our consumers.
The Dunhill team would like to offer our sincere apologies for your unfortunate experience, and any inconvenience this has caused you, as you are a valued loyal consumer.
In the unlikely event of experiencing any other quality defects in the future, please may you contact our Customer Care Line on ***(Standard VAS rates apply if phoning from a cell phone) and we will ensure the necessary steps are taken to address your concerns.
You can also make use of our Call Back Service by sending an SMS with your name to 43977 and we will call you back (this number is also located on the side of the pack). Should you have any further queries, please do not hesitate to get in touch.
Kind regards,
Nicholas Barr
Senior Brand Manager: Dunhill
Dear Bradley Ludwig,
Thank you so much for taking the time to alert us about your concerns regarding the product quality of your Dunhill Switch and for taking my follow up call.
At Dunhill, we strive to always deliver superior product and service for our consumers, and your feedback is appreciated as it will assist us in ensuring that Dunhill consistently provides a quality experience to our consumers.
The Dunhill team would like to offer our sincere apologies for your unfortunate experience, and any inconvenience this has caused you, as you are a valued loyal consumer.
In the unlikely event of experiencing any other quality defects in the future, please may you contact our Customer Care Line on ***(Standard VAS rates apply if phoning from a cell phone) and we will ensure the necessary steps are taken to address your concerns.
You can also make use of our Call Back Service by sending an SMS with your name to 43977 and we will call you back (this number is also located on the side of the pack). Should you have any further queries, please do not hesitate to get in touch.
Kind regards,
Nicholas Barr
Senior Brand Manager: Dunhill