1 reviews | Active since Jun 2016
My cigarrettes are stale
<p>Hi</p> <p> </p> <p>I bought cartons of Pall Mall click. They are stale. I bought another box from and they were fine. </p>
Good day Jessica,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Fondest regards,
Consumer Care Supervisor
Good day Jessica,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Fondest regards,
Consumer Care Supervisor
Hi Jessica,
Thank you for bringing your quality complaint to my attention. Firstly, I would like to apologise for the frustration that this issue has caused you. Having stale product in market is definitely a concern for me. I want to assure you that I will take the necessary steps with our production teams to address the problem, so that we try and avoid this from happening again in future. We have logged the quality issue and one of our couriers will contact you to collect the faulty product.
In the unfortunate event that you experience another issue with your Pall Mall product, please ensure to retain the faulty packs with the cigarettes in them, in order to log a formal quality complaint with our call centre on ***(Standard VAS rates apply if phoning from a cell phone). You can also make use of our Call Back Service by sending an SMS with your name to 31033 and we will call you back (this number is also located on the back of the pack, at the bottom).
Kind Regards,
Pierre van der Westhuizen
Pall Mall Brand Manager
Hi Jessica,
Thank you for bringing your quality complaint to my attention. Firstly, I would like to apologise for the frustration that this issue has caused you. Having stale product in market is definitely a concern for me. I want to assure you that I will take the necessary steps with our production teams to address the problem, so that we try and avoid this from happening again in future. We have logged the quality issue and one of our couriers will contact you to collect the faulty product.
In the unfortunate event that you experience another issue with your Pall Mall product, please ensure to retain the faulty packs with the cigarettes in them, in order to log a formal quality complaint with our call centre on ***(Standard VAS rates apply if phoning from a cell phone). You can also make use of our Call Back Service by sending an SMS with your name to 31033 and we will call you back (this number is also located on the back of the pack, at the bottom).
Kind Regards,
Pierre van der Westhuizen
Pall Mall Brand Manager