Missing flavour gel XP Zest

I have been smoking Pall Mall XL Zest since covid time and find it an overall satisfying cigarette nice flavour and smooth. Recently tho I have bought an carton and 6 of the packets have had at least 7 to 9 cigarettes that the flavor pod isn't in the filter I have pressed them flat but can't find any flavour capsule also some of the packets the cigarettes are rolled to tightly and you can hardly pull the cigarette so tight it is I have contacted them and informed them of the problem but it's been since December and no feedback or any corispondince from there side or any quiry regarding the matter please advise thank you