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sinivasen G
1 reviews | Active since May 2013
08 Jan 2024, 20:21
Minus 10 for customer service
Worst customer service in South Africa. Bought a packet of Rothmans in October 2023 . Had a qr code to scan for a vuse promotion. I did win a prize. When I sent email to bat, they rep**** that I did not, so I sent the screenshot, got a reply that a agent will get in contact with me. It's now Jan 2024 and still no email, no calls, nothing. Don't run a promotion if you cant honor it.
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Replies (2)
British American Tobacco SA's replyOfficial
18 Jan 2024, 10:41Good day Sinivasen,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
British American Tobacco SA's reply18 Jan 2024, 10:41
Official
Good day Sinivasen,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
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sinivasen G's updateReviewer Update
18 Jan 2024, 10:55Sorry I missed the call.
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sinivasen G's update18 Jan 2024, 10:55
Reviewer Update
Sorry I missed the call.