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moniquebritz M
1 reviews | Active since Sept 2016
22 Apr 2021, 09:28
Kent white cigarettes WORMS!!!
Worms, bugs bull****!! I have been a loyal customer of the same Kent white brand for many years so is friends and family member’s. I have found numerous worms and bugs and cigarettes full of holes in the last 3 cartons i have bought at Checkers. I have sent a mail with no response and have had no choice after finding another worm this morning to switch brands. I am disgusted and im questioning all your brands now as well as your safety standards and your entire business. How could this happen and what are you going to do about it? I will need a plan of action asap or im going to social media with my pictures.
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Replies (2)
British American Tobacco SA's replyOfficial
23 Apr 2021, 09:02Good day Monique,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
British American Tobacco SA's reply23 Apr 2021, 09:02
Official
Good day Monique,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
British American Tobacco SA's replyOfficial
23 Apr 2021, 13:51Dear Monique M,
Thank you for bringing this to our attention. Consumer satisfaction is at the heart of our business and we pride ourselves on the high quality of our products. I understand that a BAT representative has been directly in contact with you, and we’re pleased to have been able to resolve the issue and allay your concerns.
As a valued customer, we would like to offer sincere thanks for bringing this issue to our attention.
Yours faithfully,
Thanks,Willie MalatjiCustomer Services Manager
Thank you for bringing this to our attention. Consumer satisfaction is at the heart of our business and we pride ourselves on the high quality of our products. I understand that a BAT representative has been directly in contact with you, and we’re pleased to have been able to resolve the issue and allay your concerns.
As a valued customer, we would like to offer sincere thanks for bringing this issue to our attention.
Yours faithfully,
Thanks,Willie MalatjiCustomer Services Manager
British American Tobacco SA's reply23 Apr 2021, 13:51
Official
Dear Monique M,
Thank you for bringing this to our attention. Consumer satisfaction is at the heart of our business and we pride ourselves on the high quality of our products. I understand that a BAT representative has been directly in contact with you, and we’re pleased to have been able to resolve the issue and allay your concerns.
As a valued customer, we would like to offer sincere thanks for bringing this issue to our attention.
Yours faithfully,
Thanks,Willie MalatjiCustomer Services Manager
Thank you for bringing this to our attention. Consumer satisfaction is at the heart of our business and we pride ourselves on the high quality of our products. I understand that a BAT representative has been directly in contact with you, and we’re pleased to have been able to resolve the issue and allay your concerns.
As a valued customer, we would like to offer sincere thanks for bringing this issue to our attention.
Yours faithfully,
Thanks,Willie MalatjiCustomer Services Manager