CS
Chantel S
1 reviews | Active since Oct 2014
16 Jan 2020, 07:59
Kent Special defects
I have bought a packet and a carton of Kent Special from 2 different places and all the packets this far opened have defects. The paper at the filter does not seal and it's horrible to smoke it. If it was one packet now problem but it's the 5th one doing the same. The one filter was completely loose from the cigarette. I'm very unhappy as we pay a arm and leg for it.
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Chantel S's updateReviewer Update
17 Jan 2020, 09:09Still no feedback from British American Tabacco???
CS
Chantel S's update17 Jan 2020, 09:09
Reviewer Update
Still no feedback from British American Tabacco???
British American Tobacco SA's replyOfficial
21 Jan 2020, 09:34Good day Chantel,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
British American Tobacco SA's reply21 Jan 2020, 09:34
Official
Good day Chantel,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care