1 reviews | Active since Oct 2016
Kent Cigarettes
<p>i am disgusted i bought a box of Kent white cigarettes and half of the box had broken cigarettes!!! i payed alot f money for these and half my money is WASTED ! its a disgrace that we spend money for a certain brand and get substanded product! </p>
Good day Melissa
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will be in contact shortly.
Fondest regards
Good day Melissa
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will be in contact shortly.
Fondest regards
Dear Melissa,
Thank you so much for taking the time to alert us about your concerns regarding product quality on your Kent White product and for taking my follow up call.
I would like to offer my sincere apologies for your unfortunate experience, and any inconvenience this has caused you, as you are a valued loyal consumer.
Your feedback is important to us, and in the unlikely event of experiencing any other quality defects in the future, please may you contact our Customer Care Line on ***(Standard VAS rates apply if phoning from a cell phone) and we will ensure the necessary steps are taken to address your concerns.
Should you have any further queries, please do not hesitate to get in touch.
Kind regards,
Nicholas Barr
Senior Brand Manager: Kent
Dear Melissa,
Thank you so much for taking the time to alert us about your concerns regarding product quality on your Kent White product and for taking my follow up call.
I would like to offer my sincere apologies for your unfortunate experience, and any inconvenience this has caused you, as you are a valued loyal consumer.
Your feedback is important to us, and in the unlikely event of experiencing any other quality defects in the future, please may you contact our Customer Care Line on ***(Standard VAS rates apply if phoning from a cell phone) and we will ensure the necessary steps are taken to address your concerns.
Should you have any further queries, please do not hesitate to get in touch.
Kind regards,
Nicholas Barr
Senior Brand Manager: Kent