Joke of a company

Multi billion rand company or should I say circus. We are small business based in Pinetown, Durban who hasn't received delivery of stock for close to two weeks. It first we told it was a system issue then told our account has been closed due to random unpaid orders on our account. Orders that we did not place or receive show on our profile and again was told its a "system error ". It's always this and that and we believe it's a few a stores having the same issue but handling of the matter is shocking. We losing sales left, right and center. BAT does not care. The fact that random orders appear on customers accounts (*****) that they did not place is a conversation for another day. The only time BAT is run properly is the week that there major bosses do shop visits and assessments the rest of the year its **** poor service and delivery. There is no sign of things being sorted out. How things are done in British American Tobacco is pathetic from top to bottom.